Frequently Asked Questions
Don’t see your question here? Email us at firstname.lastname@example.org – we’ll be happy to help!
Apparel Orders- General
The “Thank You” page shows I ordered more shirts than I actually did.
We apologize for the inconvenience. Our developers are troubleshooting an issue which causes the on-screen confirmation to show the incorrect quantity of shirts ordered. If you check your email confirmation, it will show the correct amount. The actual quantity of shirts ordered will match the quantity in the email confirmation.
How are orders shipped?
Most domestic orders will go through USPS. Some large orders will be shipped through FedEx.
Do you take phone orders?
No, we do not offer offline ordering at this time. The website uses a Secure Socket Layer (SSL) certificate to keep all ordering secure.
Apparel Orders- Sizing
Do sizes run small?
On the ladies tees, yes, sizes run small. We recommend you order 1 size larger than your usual T-shirt size.
I need T-Shirt in Larger Than 2x Ladies.
We do not offer Ladies shirts in sizes larger than 2x, but our Unisex tees go up to 5X.
How is your apparel sized?
We offer a 100% Customer Satisfaction Guarantee. If you receive a damaged or an incorrect product, we will replace your item or refund your money with no questions asked!
If you have any questions or concerns regarding your order, please contact us at 1-888-909-1883 or email@example.com. Depending on your claim, we may ask you to provide an attached picture of the item defect in your email supporting your claim.
That’s it! We will guarantee your satisfaction. We pride ourselves on quality and service. 99.9% of our customers are highly satisfied with their product. We know that sometimes things happen, but we will make sure you receive the utmost care and service!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please visit http://shopskinnygirl.com/faq/ for the latest updates about the SkinnyGirl jeans.
Donation & Volunteering
I want to donate items or volunteer my time to help with disaster relief or to help families.
We are a different division of Bethenny’s charities and don’t handle donated goods or volunteering. You may visit https://www.delivering-good.org/ or contact firstname.lastname@example.org for more information about donations and volunteer opportunities.
Donation info: https://www.delivering-good.org/donate/
Do all percentages of sales go to support the cause?
100% of the profits will be donated to Delivering Good. For more information about how Delivering Good uses donations, please visit https://www.delivering-good.org/. You can view the impact reports here: https://www.delivering-good.org/our-impact/